1. In what cases can you return a product?
You have the right to return a new product without signs of use within 14 days from the date of purchase.

A return is possible if:

  • the color or size did not fit during inspection;
  • the product does not meet your expectations;
  • the description or photo does not match reality;
  • defects or poor quality are detected.

Please note. Not all product categories are subject to return in accordance with the Law of Ukraine "On Consumer Protection".

Important: the product must retain its original appearance, original packaging, receipt (or invoice), warranty card (if attached).

2. How to make a return?
Call the number indicated on the website or write us a message on messenger, inform the reason and choose a convenient way to receive funds.

Conditions:

  • shipping costs are paid by the buyer;
  • when returning to a bank card, a bank commission may apply.

Before sending:

  • securely pack the product in its original packaging;
  • if the product consists of several parts, the entire set must be returned in full;
  • the product must be new and without traces of use.

It is not necessary to attach a receipt.

3. Where to send or bring the product?

You can:

  • send the product via Nova Poshta;
  • deliver it in person to our store.

4. Who pays for return shipping?
When returning within 14 days, the buyer pays for shipping.
The cost is determined by the carrier's tariffs and depends on the weight, volume and estimated cost of the shipment.

5. How to send the goods by Nova Poshta correctly?
When sending, specify the following data:

Recipient: FOP Flores Choke Naun Hesus

EDRPOU code: 2354121075

Phone: +38 (063) 485-27-77

Important:

shipping is paid by the sender (buyer);

the declared value must be equal to the order amount;

be sure to cancel the "Return delivery" and "Cash on delivery" services;

the exact address of the store can be clarified with the manager by phone or on the website.

6. How is the refund made?
You can receive money to a bank card of any bank. To do this, you need to provide:

account number in IBAN format;

Full name of the cardholder;

TIN.

The funds are refunded in full according to the amount on the invoice.
Payment is made on the day the store receives the goods or within 3 business days.